FAQ

A.

In a first step we ask you about your plans and explain how Upline can help put them into practice.

As a next step, you are invited to a free online demonstration of the Upline system where we describe how to use Upline for your planned processes in detail.

Afterwards you receive a proposal tailored to your specific requirements.

We hope that Upline and our team of competent employees have convinced you and we hope to welcome you soon as a new customer.

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We choose a project leader who is going to discuss the objectives of your project with you. Afterwards we immediately start the implementation. In general, implemantation projects have 3 stages focusing on Upline infrastructure, compensation plan and web.

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Yes. We are very experienced in this area. There are many options for migration across systems, depending your current system and database.

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Call us during our business hours at +49-89-9229968-222.

Do you know that you can access your project via your project management system? You will find help here and will be able to communicate with our support staff.

Please refer to your project leader for your personal login details and personal email address to be able to raise questions to the support directly.

A.

The item "help" in Upline's main menu offers an index search as well as direct access to the Upline manual. And of course our support will gladly reply to your questions.

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Yes, there are. For further information, please go to Upline Academy

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All standard browsers - in general versions from 2007 onwards

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You can work in any language. If we do not have a certain language version available, this version can be developed for you. The web areas will be available in the languages you want to offer. The user selects the language manually.

It is also possible to use alphabets other than the Latin alphabet and languages written from right to left.

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Of course you can. And not only one, but an arbitrary number of shops. Ideally one for each of your distribution partners.

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Yes, the websites and webshops in Upline have been optimized for mobile use. The responsive design the adapts to the used end device. Whereever internet access is available to you outside your office, you will be able to access Upline via Upline Client.

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Currently we are not planning a Mac OS version of Upline Client. However, Upline Client can be used on Apple devices through a Windows emulation.

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Many areas of the Partner Backoffice offer optional exports into Microsoft Excel. List export into Microsoft Word and Microsoft Excel is a standard feature in Upline Client. An ODBC driver is also available.

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Yes, Upline works with separate branches.

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Upline user management offers different user groups with different 'user roles' which can be adapted as needed. Users are generally assigned to user groups.